FAQ

hashiRun is a race-first platform for runners. Discover upcoming races, build your Race Diary, follow friends, and keep your running story organized in one place.

You can browse many races without an account. Some runner-specific content (like a runner’s upcoming races) may be hidden for privacy unless you’re signed in.

Visit a runner’s Race Diary and tap Follow. Their activity can appear in your feed, depending on their privacy settings.

The feed shows updates from runners you follow, like new races added or Race Diary activity. You can open it from the bell icon in the navbar.

Use the 'Explore Races' page to filter by event type, surface, city, and country. If you don’t see what you want, try widening filters or searching by the race series name.

Yes. You can either 'Suggest a Race' on the Explore Races page, or simply add the race to your Race Diary. Alternatively, use the Contact page and select “Add a race.” Include the race name, city, country, and an official website URL so we can verify details.

Send us a message via Contact. Include the race link on hashiRun and the official source link. We’ll correct it as soon as possible.

Race times are displayed in the race’s local time zone so the listing matches the official event info. This prevents confusion for travel planning and registration windows.

Not always. By default, we prioritize the race’s local time. Some pages may show an additional “your time” conversion when it’s helpful.

Some races have registration open/close dates. Depending on your account, you may be able to get reminder emails when registration is about to open.

Live Spectator lets a runner share a private live map so trusted people can follow their run in real time. Think race-day energy, safety check-in, and cheer squad all in one link.

It is for runners who want family, friends, partners, coaches, or teammates to know where they are during a race or training run. It is especially helpful for solo runners and anyone who wants extra peace of mind.

A trusted person can see your live progress, route, status, and whether you are still moving. For women running alone, early mornings, evenings, or unfamiliar routes, that extra visibility can be genuinely reassuring.

You can use it for both. Race sharing is perfect for event day; training sharing is perfect for everyday runs when you want someone to follow along from home.

Turn on spectator sharing for a race or training run, copy the private spectator link, and send it to the people you trust. When your run starts, the live map comes alive.

Spectators can see the runner on a live map, route progress, elapsed time, distance, pace-style metrics, and cheer messaging when available. It feels like having a tiny race command center in your browser.

A spectator can open the live link to follow along, but signing in unlocks richer community features like sending cheer messages and voting on cheers when enabled.

Cheer messages let spectators send encouragement during the run. The best message can be surfaced to the runner, turning a lonely kilometre into a little burst of crowd energy.

When multiple cheers come in, spectators can vote for the message they want the runner to hear next. It makes supporting someone feel playful, competitive, and very hashiRun.

Yes. Spoken audio cheer summaries can play during active Apple Watch or Android watch tracking when run audio feedback is on. iPhone or Android phone tracking still supports the live spectator map and cheer messages.

Yes. That is one of the best parts. Someone can be across town, at home with coffee, or in another country and still follow your progress like they are course-side.

Yes. A coach can watch progress, pacing, and race flow without needing to chase you around the course. It is a simple way to add visibility without extra hardware.

Yes. Share the link with your trusted circle and they can follow together. The more people cheering, the more it feels like a portable finish-line crowd.

On supported spectator maps, spectators can add multiple runners and compare progress. This is great for families tracking friends in the same event.

No. The spectator link is private by design. Only people with the link can open it, so treat it like a private invite and share it with people you trust.

Yes. The runner controls sharing. You can disable spectator mode or refresh the private link if you want old links to stop working.

Yes. Refreshing the link creates a new private link and cuts off access from the previous one. Handy if a link was shared more widely than intended.

The feature is designed around active sharing, not broadcasting your future plans to the world. Privacy matters, especially for runners planning solo routes.

The live map can become a replay so spectators can scrub through the run, relive key moments, and see cheers in context. Victory lap, but digital.

For training runs, the latest shared run may remain available until your next training run starts, depending on current app behavior and your sharing settings.

Yes. An iPhone or Android phone can record and share the run with live maps and cheer messages. Spoken audio cheer summaries require Apple Watch or Android watch tracking.

You do not need a watch for the spectator map: an iPhone or Android phone can track and share the live map. You do need an Apple Watch or Android watch for spoken audio cheer summaries.

Live location sharing uses GPS and network activity, so it uses more battery than a normal idle app. Charge before long runs, especially marathons or long solo training days.

GPS and cellular coverage can vary. If signal drops, the map may pause or update less often, then recover when the device reconnects.

No. Live Spectator is a safety-support feature, not an emergency service. For urgent danger or medical help, call local emergency services immediately.

Most running apps focus on the runner’s stats after the run. hashiRun turns the run into a shared live experience: map, cheers, replay, safety context, and community energy.

An account lets you build your Race Diary, save races, follow runners, unlock richer spectator features, and make live run support feel personal instead of anonymous.

Women runners often think carefully about routes, timing, visibility, and check-ins. Live Spectator gives trusted people a clearer window into the run, adding reassurance without taking away independence.

Absolutely. Share the link with your favourite humans, let them cheer you through the nerves, and make race day feel less like you are doing it alone.

Tell them: “Open this link when I run. You can watch my map, send cheers, and follow along live.” Simple, useful, and much more fun than refreshing a results page.

Competitive Mode lets a runner privately compare their live race progress with friends in the same race. It is like having a tiny race-within-the-race layered on top of Live Spectator.

It is for runners who love chasing friends, teammates, training partners, or rivals on race day. Friendly pressure, useful context, and a little extra spark.

The runner adds another runner's private spectator link, then turns Competitive Mode on for that person. hashiRun compares live race progress and keeps the update simple.

With active Apple Watch or Android watch tracking, the runner can hear short updates like who is closest ahead or behind, whether the gap is changing, and a bit of motivation to keep moving.

No. Competitive Mode only uses runners you choose to add. It is personal and private, not a public leaderboard.

Yes. Competitive Mode is designed for runners in the same race event, so the comparison is meaningful.

Spectators can use multi-runner tracking to watch multiple runners on the same map from a phone or computer. Competitive Mode audio is for the runner during their own race and requires Apple Watch or Android watch tracking.

Not quite. Multi-runner tracking is the visual map experience for spectators and can be powered by iPhone or Android phone tracking. Competitive Mode adds runner-focused race comparison and audio motivation.

Training links can support visual multi-runner tracking from phone tracking, but Competitive Mode audio is race-only.

hashiRun focuses on clear on-course context and pace direction, so the update stays useful without overloading the runner mid-race.

Yes. Competitors are added through private spectator links, and the runner chooses who is included. No name search, no random public add.

Yes. Competitive Mode is included with hashiRun Pro and eligible race spectator access.

Yes. You can personally track and record races and training runs, save training history, build your Race Diary, plan future races, record past races, and claim your myRunID for free.

You only pay when you want private spectator maps, spectator links, and cheer messages. Personal tracking and recording stays free for races and training runs. Race packs unlock spectator features for race days, while hashiRun Pro unlocks them for races and training runs. Spectator map tracking works from an iPhone or Android phone; spoken audio cheer summaries require Apple Watch or Android watch tracking.

Purchases happen inside the iOS app through Apple. The App Store shows the final price, local currency, and any taxes before you confirm.

A race pack adds race credits to your account. One credit unlocks one registered race for private spectator links and cheer messages. The live spectator map can be tracked from an iPhone or Android phone; spoken audio cheer summaries require Apple Watch or Android watch tracking.

After buying credits, open a registered upcoming race and turn on Spectator Mode. hashiRun will ask you to confirm which race should use one credit.

Yes. Race credits expire 12 months after purchase and must be assigned before that expiry date, before the race tracking window opens.

No. Race packs are for registered races only. Training run spectator links and training run cheers are included with hashiRun Pro.

hashiRun Pro includes unlimited private race spectator links, race cheers, training run spectator links, and training run cheers while your yearly plan is active. Spectator map tracking works from an iPhone or Android phone; spoken audio cheer summaries require Apple Watch or Android watch tracking.

Yes. Pro is a yearly auto-renewing Apple subscription, managed through your App Store account.

hashiRun checks whether Pro will still be active on race day. If it will not be active, you will need to renew before race day or use an eligible race credit.

Upcoming races can reveal where you’ll be in the future. To help protect runners, hashiRun may hide upcoming race details from users who aren’t signed in.

Yes. In your account settings you can control visibility of upcoming races, Race Diary history, and other Race Diary sections.

Yes. Saved races are meant to be personal planning tools. So, saved races are always private only to you.

No. Race listings show event locations, but your Race Diary is designed to avoid exposing sensitive, real-time personal location information.

myRunID is its own runner identity platform and brand. HashiRun is a member of the myRunID ecosystem, which means your myRunID can connect your runner identity, Race Diary, and supported runner tools across participating experiences.

Create a HashiRun account and complete your Race Diary. Because HashiRun is a member of the myRunID platform, onboarding will guide you through claiming your unique myRunID and connecting it to your runner identity.

Your myRunID is designed to be unique and stable. If Race Diary customization is available for your account, you can manage it from your account settings; otherwise, contact support and we can help review your options.

myRunID can help someone return your lost running gear without exposing your private contact details. If an item with your myRunID is found, the finder can use the myRunID lost-and-found page to send a message safely through the platform.

Go to the myRunID lost-and-found page, submit the item details, and enter the myRunID from the item. The myRunID is required to submit the lost-and-found form, so the platform can route the report to the right owner while personal information stays protected.

Check your spam folder first, and be sure to confirm your email address. Some email providers also delay or quarantine automated emails.

Please contact support (support@hashirun.com) and we’ll help.

No. hashiRun is built to respect runners. We don’t sell personal data. See the Privacy Policy for details.