FAQ

hashiRun is a race-first platform for runners. Discover upcoming races, track your race history, follow friends, and keep your running story organized in one place.

You can browse many races without an account. Some runner-specific content (like a runner’s upcoming races) may be hidden for privacy unless you’re signed in.

Visit a runner’s profile and tap Follow. Their activity can appear in your feed, depending on their privacy settings.

The feed shows updates from runners you follow, like new races added or profile activity. You can open it from the bell icon in the navbar.

Use the 'Explore Races' page to filter by event type, surface, city, and country. If you don’t see what you want, try widening filters or searching by the race series name.

Yes. You can either 'Suggest a Race' on the Explore Races page, or simply add the race to your profile. Alternatively, use the Contact page and select “Add a race.” Include the race name, city, country, and an official website URL so we can verify details.

Send us a message via Contact. Include the race link on hashiRun and the official source link. We’ll correct it as soon as possible.

Race times are displayed in the race’s local time zone so the listing matches the official event info. This prevents confusion for travel planning and registration windows.

Not always. By default, we prioritize the race’s local time. Some pages may show an additional “your time” conversion when it’s helpful.

Some races have registration open/close dates. Depending on your account, you may be able to get reminder emails when registration is about to open.

Upcoming races can reveal where you’ll be in the future. To help protect runners, hashiRun may hide upcoming race details from users who aren’t signed in.

Yes. In your account settings you can control visibility of upcoming races, race history, and other profile sections.

Yes. Saved races are meant to be personal planning tools. So, saved races are always private only to you.

No. Race listings show event locations, but your profile is designed to avoid exposing sensitive, real-time personal location information.

An iRUN code is your unique identifier on hashiRun. Think of it like a short, memorable runner ID you can share.

iRUN codes are all automatically assigned, so users cannot choose a unique iRUN code. But rest assured, your iRUN code will always be unique to you and you only.

Your username is your public handle (if you set one) for your public profile URL/site. Your iRUN code is a separate unique code used for identification and sharing.

Check your spam folder first, and be sure to confirm your email address. Some email providers also delay or quarantine automated emails.

Please contact support (support@hashirun.com) and we’ll help.

No. hashiRun is built to respect runners. We don’t sell personal data. See the Privacy Policy for details.